/* Khiếu nại khách hàng — widget tự chứa (tiền tố bpc-).
   Chèn vào MỌI layout site (cũ + DS) nên không dựa vào token/CSS của trang, không Font Awesome.
   Màu bám DS website: amber #FFCD1C→#FA8F1C cho CTA, steel blue #1F5D8C cho cấu trúc. */
.bpc-root, .bpc-root * { box-sizing: border-box; }
.bpc-root {
  --bpc-blue: #1F5D8C; --bpc-blue-700: #174a70; --bpc-blue-soft: #e8f0f7;
  --bpc-amber-1: #FFCD1C; --bpc-amber-2: #FA8F1C; --bpc-amber-soft: #fff6e0;
  --bpc-ink: #1b2430; --bpc-muted: #5c6773; --bpc-line: #dfe4ea; --bpc-page: #f6f8fa;
  --bpc-ok: #1f8a4c; --bpc-ok-soft: #e7f5ec; --bpc-bad: #c0392b; --bpc-bad-soft: #fdecea;
  font-family: "Be Vietnam Pro", system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;
  font-size: 15px; line-height: 1.45; color: var(--bpc-ink);
}
.bpc-ic { width: 18px; height: 18px; flex: none; }

/* ---------- Điểm vào: nằm TRONG trang bán ảnh/video của giải ----------
   View đặt <div data-customer-claim data-variant="line|card"></div> ở chỗ cần hiện. */
.bpc-mount { font-family: "Be Vietnam Pro", system-ui, -apple-system, "Segoe UI", Roboto, sans-serif; color: #1b2430; }
.bpc-mount *, .bpc-mount *::before { box-sizing: border-box; }
.bpc-link { border: 0; background: none; padding: 0; font: inherit; font-weight: 600; color: #1F5D8C; cursor: pointer;
  text-decoration: underline; text-underline-offset: 3px; display: inline-flex; align-items: center; gap: 5px; min-height: 32px; }
.bpc-link:hover { color: #174a70; }
.bpc-link:focus-visible, .bpc-cta:focus-visible { outline: 3px solid #1F5D8C; outline-offset: 2px; border-radius: 3px; }
.bpc-link .bpc-ic { width: 16px; height: 16px; }

/* quiet — một dòng chữ nhỏ cuối danh sách khi ĐÃ có kết quả */
.bpc-quiet { margin: 14px 0 6px; font-size: 13px; color: #6b7682; text-align: center; }
.bpc-quiet .bpc-link { font-size: 13px; font-weight: 500; min-height: 0; color: #4a6d8c; }
.bpc-quiet .bpc-link:hover { color: #1F5D8C; }

.bpc-cta { border: 0; cursor: pointer; font: inherit; font-weight: 700; font-size: 14px; color: #fff; background: #1F5D8C;
  padding: 10px 16px; border-radius: 4px; min-height: 42px; display: inline-flex; align-items: center; gap: 7px; white-space: nowrap; }
.bpc-cta:hover { background: #174a70; }
.bpc-cta .bpc-ic { width: 16px; height: 16px; }

/* help — câu hỗ trợ dưới nút ĐẶT HÀNG (view DS đã có .ph-sell__help; view cũ cần style riêng) */
.bpc-help { margin: 8px 0 0; font-size: 14px; font-style: italic; text-align: center; }
.bpc-help .bpc-link { font-style: italic; }

/* pagenote — câu cảnh báo xám nhỏ, không nền, view render sẵn dưới ô nhập BIB */
.bpc-pagenote { margin: 10px 0 0; font-size: 13px; line-height: 1.5; color: #6b7682; text-align: left; background: none; }
.bpc-pagenote .bpc-link { font-size: 13px; min-height: 0; }
.bpc-pagenote a { color: #4a6d8c; }

/* empty — 1 dòng link trong khối "chưa tìm thấy" sẵn có của trang */
.bpc-emptyline { margin: 12px 0 0; font-size: 14px; color: #5c6773; }
/* link lồng vào câu hỗ trợ có sẵn của trang (view render <button class="bpc-link" data-open ...>) */
.bpc-inline { font-size: inherit; font-weight: 700; min-height: 0; vertical-align: baseline; }

/* ---------- Modal ---------- */
.bpc-scrim {
  position: fixed; inset: 0; z-index: 2147483600; background: rgba(15, 25, 38, .55);
  display: flex; align-items: flex-start; justify-content: center; padding: 32px 16px; overflow-y: auto;
}
.bpc-scrim[hidden] { display: none; }
.bpc-modal {
  width: 100%; max-width: 560px; background: #fff; border-radius: 8px;
  box-shadow: 0 20px 50px rgba(0,0,0,.25); overflow: hidden;
}
.bpc-head { padding: 18px 20px 14px; border-bottom: 1px solid var(--bpc-line); position: relative; }
.bpc-title { margin: 0 36px 4px 0; font-size: 18px; font-weight: 700; color: var(--bpc-ink); }
.bpc-race { display: inline-flex; align-items: center; gap: 6px; font-size: 13px; color: var(--bpc-blue);
  background: var(--bpc-blue-soft); padding: 3px 9px; border-radius: 4px; font-weight: 600; max-width: 100%; }
.bpc-race span { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.bpc-x { position: absolute; top: 12px; right: 12px; width: 34px; height: 34px; border: 0; border-radius: 4px;
  background: transparent; cursor: pointer; color: var(--bpc-muted); display: inline-flex; align-items: center; justify-content: center; }
.bpc-x:hover { background: var(--bpc-page); color: var(--bpc-ink); }
.bpc-x:focus-visible, .bpc-tab:focus-visible, .bpc-submit:focus-visible { outline: 3px solid var(--bpc-blue); outline-offset: 2px; }

.bpc-tabs { display: flex; gap: 0; padding: 0 20px; border-bottom: 1px solid var(--bpc-line); background: var(--bpc-page); }
.bpc-tab { flex: 1; border: 0; background: transparent; cursor: pointer; font: inherit; font-size: 14px; font-weight: 600;
  color: var(--bpc-muted); padding: 12px 8px 10px; border-bottom: 3px solid transparent; margin-bottom: -1px; }
.bpc-tab[aria-selected="true"] { color: var(--bpc-blue); border-bottom-color: var(--bpc-amber-2); background: #fff; }

.bpc-body { padding: 14px 20px 4px; }
.bpc-pane[hidden] { display: none; }
.bpc-lead { margin: 0 0 10px; color: var(--bpc-muted); font-size: 13px; }

.bpc-field { margin-bottom: 10px; }
.bpc-label { display: block; font-size: 13px; font-weight: 600; margin-bottom: 4px; }
.bpc-req { color: var(--bpc-bad); margin-left: 2px; }
.bpc-opt { color: var(--bpc-muted); font-weight: 400; font-size: 13px; }
.bpc-input, .bpc-textarea {
  width: 100%; font: inherit; font-size: 15px; color: var(--bpc-ink); background: #fff;
  border: 1px solid #c9d1da; border-radius: 4px; padding: 8px 12px; min-height: 42px;
}
.bpc-textarea { min-height: 60px; resize: vertical; }
.bpc-input:focus, .bpc-textarea:focus { outline: none; border-color: var(--bpc-blue); box-shadow: 0 0 0 3px rgba(31,93,140,.18); }
.bpc-field.is-invalid .bpc-input, .bpc-field.is-invalid .bpc-drop { border-color: var(--bpc-bad); }
.bpc-err { display: none; color: var(--bpc-bad); font-size: 13px; margin-top: 5px; }
.bpc-field.is-invalid .bpc-err { display: block; }
.bpc-row { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }

.bpc-reasons { display: grid; gap: 6px; }
.bpc-reason { display: flex; align-items: center; gap: 10px; padding: 7px 12px; border: 1px solid #c9d1da;
  border-radius: 4px; cursor: pointer; font-size: 14px; min-height: 40px; }
/* Lý do ngắn (tab không tìm thấy): chip xếp ngang, tự xuống dòng */
.bpc-reasons--chips { display: flex; flex-wrap: wrap; }
.bpc-reasons--chips .bpc-reason { flex: 0 1 auto; gap: 7px; padding: 6px 10px; min-height: 38px; font-size: 13px; }
.bpc-reason input { width: 18px; height: 18px; accent-color: var(--bpc-blue); margin: 0; }
.bpc-reason:has(input:checked) { border-color: var(--bpc-blue); background: var(--bpc-blue-soft); }

/* Hướng dẫn ảnh selfie (đúng / sai) gộp chung khung với ô tải ảnh, ví dụ thu nhỏ 1 dòng */
.bpc-guide { border: 1px solid #f3dca0; background: var(--bpc-amber-soft); border-radius: 6px; padding: 10px; margin-bottom: 10px; }
.bpc-guide__h { display: flex; align-items: center; gap: 6px; font-weight: 700; font-size: 13px; margin: 0 0 8px; }
.bpc-guide__h .bpc-ic { width: 16px; height: 16px; }
.bpc-guide__grid { display: grid; grid-template-columns: repeat(3, 1fr); gap: 6px; margin-bottom: 8px; }
.bpc-ex { display: flex; align-items: center; gap: 6px; background: #fff; border-radius: 4px; border: 1.5px solid transparent;
  padding: 4px 6px; font-size: 11px; line-height: 1.25; }
.bpc-ex > svg { width: 34px; height: 26px; flex: none; display: block; }
.bpc-ex__tag .bpc-ic { width: 12px; height: 12px; }
.bpc-ex--ok { border-color: var(--bpc-ok); }
.bpc-ex--bad { border-color: #e6b3ad; }
.bpc-ex__tag { display: inline-flex; align-items: center; gap: 2px; font-weight: 700; }
.bpc-ex--ok .bpc-ex__tag { color: var(--bpc-ok); }
.bpc-ex--bad .bpc-ex__tag { color: var(--bpc-bad); }
.bpc-guide .bpc-field { margin-bottom: 0; }

.bpc-drop { position: relative; display: flex; align-items: center; gap: 12px; border: 1.5px dashed #b7c2ce; border-radius: 6px;
  padding: 10px 12px; cursor: pointer; background: #fff; min-height: 58px; }
.bpc-drop:hover { border-color: var(--bpc-blue); }
.bpc-drop input { position: absolute; inset: 0; opacity: 0; cursor: pointer; width: 100%; }
.bpc-drop input:focus-visible + .bpc-drop__ic { outline: 3px solid var(--bpc-blue); outline-offset: 2px; }
.bpc-drop__ic { width: 40px; height: 40px; border-radius: 4px; background: var(--bpc-blue-soft); color: var(--bpc-blue);
  display: inline-flex; align-items: center; justify-content: center; flex: none; overflow: hidden; }
.bpc-drop__ic img { width: 100%; height: 100%; object-fit: cover; }
.bpc-drop__t { font-size: 14px; font-weight: 600; }
.bpc-drop__s { font-size: 12px; color: var(--bpc-muted); word-break: break-all; }
/* Dải ảnh xem trước của ô nhiều ảnh */
.bpc-thumbs { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 6px; }
.bpc-thumbs:empty { display: none; }
.bpc-thumbs img { width: 56px; height: 56px; object-fit: cover; border-radius: 4px; border: 1px solid var(--bpc-line); }

.bpc-hp { position: absolute !important; left: -9999px !important; width: 1px; height: 1px; overflow: hidden; }

.bpc-foot { display: flex; align-items: center; justify-content: space-between; gap: 12px; flex-wrap: wrap;
  padding: 14px 20px 18px; border-top: 1px solid var(--bpc-line); }
.bpc-note { font-size: 12px; color: var(--bpc-muted); flex: 1 1 220px; margin: 0; }
.bpc-submit { border: 0; cursor: pointer; font: inherit; font-weight: 700; font-size: 15px; color: #1b2430;
  background: linear-gradient(180deg, var(--bpc-amber-1), var(--bpc-amber-2)); padding: 12px 22px; border-radius: 4px;
  min-height: 46px; display: inline-flex; align-items: center; gap: 8px; }
.bpc-submit:hover { filter: brightness(.97); }
.bpc-submit[disabled] { opacity: .65; cursor: progress; }
.bpc-spin { width: 16px; height: 16px; border: 2px solid rgba(0,0,0,.25); border-top-color: #1b2430; border-radius: 50%; animation: bpc-spin .8s linear infinite; }
@keyframes bpc-spin { to { transform: rotate(360deg); } }

.bpc-alert { display: flex; gap: 10px; align-items: flex-start; border-radius: 6px; padding: 12px; margin: 0 0 14px; font-size: 14px; }
.bpc-alert[hidden] { display: none; }
.bpc-alert--bad { background: var(--bpc-bad-soft); color: #8e271c; }

.bpc-done { padding: 30px 24px 26px; text-align: center; }
.bpc-done[hidden] { display: none; }
.bpc-done__ic { width: 56px; height: 56px; border-radius: 50%; background: var(--bpc-ok-soft); color: var(--bpc-ok);
  display: inline-flex; align-items: center; justify-content: center; margin-bottom: 12px; }
.bpc-done__ic .bpc-ic { width: 28px; height: 28px; }
.bpc-done h3 { margin: 0 0 6px; font-size: 18px; }
.bpc-done p { margin: 0 0 18px; color: var(--bpc-muted); font-size: 14px; }
.bpc-ghost { border: 1px solid #c9d1da; background: #fff; cursor: pointer; font: inherit; font-weight: 600;
  padding: 10px 18px; border-radius: 4px; min-height: 44px; }

@media (max-width: 560px) {
  .bpc-scrim { padding: 0; align-items: stretch; }
  .bpc-modal { max-width: none; border-radius: 0; min-height: 100%; display: flex; flex-direction: column; }
  .bpc-body { flex: 1; }
  .bpc-row { grid-template-columns: 1fr; gap: 0; }
  .bpc-ex { flex-direction: column; text-align: center; }
  .bpc-foot { position: sticky; bottom: 0; background: #fff; }
  .bpc-submit { width: 100%; justify-content: center; }
  .bpc-tab { font-size: 13px; }
}
@media (prefers-reduced-motion: reduce) { .bpc-spin { animation-duration: 2.4s; } }